Last updated: 26/07/2025

At MCGprints, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, interact with us, or make a purchase from our store. By using our website, you agree to the terms outlined below.

When you browse our site or place an order, we collect information such as your name, shipping and billing addresses, email address, phone number, payment details, and any other information you voluntarily provide. We also collect technical information like your IP address, browser type, device type, and browsing behaviour using cookies and analytics tools. This data helps us improve our site and create a better shopping experience for you.

Your information is used to process and deliver your orders, contact you regarding updates or issues, and personalise your experience with MCGprints. We also use it to detect fraud, conduct analytics, and comply with legal obligations such as tax or accounting records.

We do not sell your data to third parties. We only share your information when necessary to provide our services. This includes partners like Shopify, which powers our store, payment processors such as Shopify Payments, Apple Pay, or PayPal, and delivery providers like Royal Mail or other couriers. These companies only receive the data they need to perform their services, and they are required to protect it under strict confidentiality terms.

We use cookies and tracking technologies to remember your cart, track how you use the site, and show you relevant content or promotions. You can manage your cookie settings in your browser, though disabling cookies may affect how the site works.

If you opt into marketing, we may send you emails about new product drops, sales, or important updates from MCGprints. You can unsubscribe at any time by clicking the unsubscribe link in any email we send or by contacting us directly.

Under UK data protection law and the GDPR, you have rights over your personal information. These include the right to access, correct, delete, or restrict the use of your data. You also have the right to object to direct marketing or withdraw your consent at any time. If you wish to exercise any of these rights, please contact us at the email address listed below.

We retain your information only as long as necessary for order processing, legal requirements, and internal analytics. After that, your information is securely deleted or anonymised.

We take data security seriously. While no system is ever fully secure, we follow industry best practices and use encrypted payment gateways to protect your personal and payment data.

MCGprints does not knowingly collect personal information from children under the age of 13. If we discover that we have collected data from a minor without parental consent, we will delete it promptly.

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or how we handle your data. The updated version will always be available on this page with a revised date.

If you have any questions or concerns about this policy or your data, please contact us at:

Email: mcgprints@outlook.com

Thank you for trusting MCGprints.

At MCGprints, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help. We do accept returns, as long as they meet the conditions outlined below.

If you are not happy with your order or have changed your mind, you can return your item within 14 days of receiving it. To be eligible for a return, the item must be in its original condition. That means unused, unworn, unwashed, and with any tags or packaging still intact. Items that show signs of wear or damage caused after delivery may not be accepted.

To begin a return, please contact us first at the email address below with your order number and reason for return. Once approved, we’ll provide you with return instructions and the return address. You will be responsible for the return shipping costs unless the item is faulty or there was a mistake on our part. We recommend using a tracked service for peace of mind, as we cannot refund items lost in transit.

Once we receive and inspect the returned item, we will notify you by email. If approved, a refund will be issued to your original payment method. Please allow a few working days for the refund to appear, depending on your bank or provider.

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible. We’ll work quickly to resolve the issue, whether that means sending a replacement or issuing a full refund. We may ask for photos to help us understand what went wrong.

We do not accept returns on customised or personalised items unless they arrive damaged or defective. This is because they are made specially for you and cannot be resold.

If you have any questions about our return process, don’t hesitate to reach out. We’re committed to making sure every customer of MCGprints is treated fairly and respectfully.

Contact us:

Email: [mcgprints@outlook.com]